Should I offer refunds?
The letter F and A with the questioning emoji. Frequently asked question: Should I offer refunds?

Remember, pop-up cinema is weather reliant.

I mean they are mostly outdoor. Threats of severe weather can force outdoor cinemas and drive-ins to cancel or postpone, leaving you to ask yourself, “Should I offer refunds?” You cannot control the weather, so we suggest that in the case that wind, rain, snow or other extreme weather prevent you from hosting a successful pop-up cinema you postpone your event. You know, the old “rain check” policy. Selling tickets online allows you to inform your ticket holders via email or text with the new weather date for that movie. If anyone cannot make that new date, they should be allowed to transfer their ticket to another show within the time period you decide or they can transfer their ticket to someone else. So we suggest tickets are transferable​, not non-refundable but transferable. This information must be clearly written in the t’s and c’s when purchasing a ticket. 

There is a slew of online ticketing platforms. Here’s just a few:

Need more help?

We’ve done the hard yards so you don’t have to. We offer one-one online consulting for new owners or for existing owners who need extra help or advice. Our “20 for 20” zoom consultation sessions are 20 minutes for just $20.

Are you a POP-UP Cinema owner?

Stop suffering from FOMO and get listed on the Pop-Up cinema directory! With all the increased traffic you are going to have to deal with you may have to hire car guards. Click the button, choose your package, fill in the form, upload your images and you’re good to go! And don’t worry, you can actually preview your listing before you commit…
because we all know commitment can be scary.

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